Recently in Other things Category
A few weeks ago after getting approval to buy Adobe Illustrator for some work I need for a website ( and believe it, it was a surprise to get it ), I pointed Safari to the Adobe Online Store, and this is the story:
- Register an account
- I added Illustrator (download version) to cart
- Checkout
- Credit card validation fails (all information was fine)
- Two tries just in case I made a mistake, with no success
- Well, I got a card from another bank and that one fails too (damn it!)
- "Maybe if a try to order it by phone...". After 15 minutes on hold (twice) with my home phone line without getting to talk with a person, I tried Skype
- First try using Skype, twenty five minutes without getting a real person
- Second try, after forty five minutes on hold I am finally able to talk with someone, but the line noise was so bad that the guy hangs up.
- At this point I was obviously very, very frustrated. So I talk with my boss, he has some relatives in the US so they tried several times to place the order with their credit cards, and guess what? Validation failed too!
- Last resort: they are buying the boxed version and they will ship it to us in Costa Rica.
What the hell was that? How could this be possible? I mean, I didn't try to cracked it although all the people I know that use it, use a cracked version and they don't even bother with buying the software.
Why on Earth is their online store so problematic? And come on, 45 minutes on hold? Am I the only one having this wonderful "buying experience"?
